The Jenny VoIP system relies on the Internet to function. Without an internet connection, your VoIP phones will not be able to connect to our servers and therefore will not be able to function.
A bad internet connection will also cause VoIP quality issues. A busy connection, or a connection with high latency will cause VoIP quality issues. If you are using Jenny Wireless Internet, the signal strength between your CPE and the tower will also affect the VoIP quality.
VoIP Devices:
There are many VoIP devices that can be used with our VoIP service. The common devices that we use are Siemens Gigaset, Snom and Fanvil.
Companies that require a switchboard often use FreePBX or Elastix as their switchboard software on a computer that acts as the brains of the switchboard.
Other options are devices that convert the VoIP lines into analogue signals. These are used to add VoIP lines to an older analogue switchboard system. Devices used in these cases are Grandstream, LinkSys and Patton devices.
These systems can get quite complicated but the basic troubleshooting steps still apply to resolve basic issues.
Troubleshooting steps for VoIP
Problem
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Possible Problem / Solution
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Phone unable to Register with the server.
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VoIP phones still not working
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Have your customer code on hand and call the National Call Centre for further assistance.
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