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Jenny Academy : Services

In this section you will find more in depth information about the products that Jenny Internet and partners provide.


About Jenny

Jenny Internet has a National Call Centre that will help you telephonically to try and resolve any trouble that you may be experiencing.

There is no cost to the telephonic support that we provide.

Should there be something wrong or faulty with your hardware or computer, Jenny Internet does not have technicians that are sent to site, you will need to contact your own friendly computer person to assist or the Jenny Dealer that did your installation.

Should you not know of a competent computer person, we can recommend one from our extensive dealer network for you to use.

The costs incurred using any 3rd party  computer person will need to be negotiated with that computer person.

ADSL

Jenny ADSL uses a Telkom line to connect you to the Internet. ;">For ADSL to work, you require a post paid Telkom line, ADSL service active on this line, ADSL data account, an ADSL modem and a computer.







The Telkom lines are a little difficult to understand. The one line is used for both talking on and the Data for the internet. Essentially, the 1 line is split into two sections.

  • The entire analogue line is installed and supplied by Telkom. This is the line that you would plug your telephone into and call someone on.

  • This analogue line is billed to the user’s Telkom account every month.

  • When you request for an ADSL line, they don’t come and install another line, they add the ADSL service to your already existing line. This ADSL service is often referred to as the ADSL line.

  • The ADSL service is either paid to Telkom if this service is with Telkom or, if this has been migrated to your internet service provider (ISP), you will pay this to your ISP. This price will vary according to the line speed you have chosen / require.

In addition to the line and ADSL service, you will also require the following:

  • ADSL data account is the amount of data you have in your package per month, eg 1Gb / 5Gb. This data generally doesn’t carry over to the next month if not used up. If you have opted for an uncapped account, you would never reach your data limit, however, if abnormally large amounts of data is downloaded or uploaded, you connection could get throttled / slowed down.

  • Computer / Device is the device that is going to connect the ADSL modem and use the internet through this ADSL modem. These computers / Devices can be connected to the ADSL modem via network cable or via wireless signal.Jenny ADSL uses a Telkom line to connect you to the Internet.

 
The description below may vary between modem makes and models but the principle remains the same across all makes and models. Please refer to your specific modem’s documentation  for light descriptions and functions specific to your modem:
  • Power light - Indicates the modem is on or off. Some modems have a 2 stage light:
    • Red while the modem is booting up or faulty,
    • Green and stable when the modem in ON and functioning.
  • DSL / ADSL - This light should be on. If this light is flashing or off, the modem is either still booting up or is unable to synchronize with the telkom exchange.
  • Internet light - This light indicated the connection to the internet. This will not be on when the DSL light is off or flashing.
    • This light should be on, Green, when there is no traffic going through the modem and flash when there is data going through.
    • Not on or not flashing, modem unable to connect to the authentication server or modem not configured
    • Light is burning red - usually means the username and password entered incorrect.
  • 1, 2, 3… - These lights indicate that there is a computer connected to the corresponding physical port on the back of the modem.
    • ON - Cable is connected and the device on the other side of the cable is also connected and on.
    • OFF - No cable plugged into this port or the device on the other end of the cable is off or faulty.
 
A typical wiring diagram for connection up the ADSL modem. Your ADSL modem may differ but the basic principles remain the same.
 
 
 
Problem
Possible Problem / Solution
No Power on Modem
  1. Modem power supply connected to modem and power socket.
  2. Modem power supply cable not damaged
  3. Ensure power socket / outlet has power
DSL Light is flashing
  1. Ensure telephone cable is securely connected to the TEL socket on the back of the modem.
  2. Ensure telephone cable is securely connection the Modem / DSL port on the filter
  3. Replace the filter
  4. Ensure all other devices that use the same line goes through a filter
  5. Ensure the line has a dial tone
  6. Ensure the ADSL service on the line is active
Internet Light is RED
  1. Normally means your modem is not authenticating with the servers.
  2. Is your ADSL data account still active with your ISP
  3. Log into your modem and ensure that it is programmed with the correct ADSL username and password. Call the call centre if you have misplaced your credentials.
Internet Light is OFF
  1. Modem is not configured or has lost its configuration
  2. Log into the modem and re configure the settings
Network cable from computer to Modem is disconnected or faulty
  1. Unplug the cable that connects your computer to the modem.
  2. Inspect it for breaks, ensure the connectors on both sides are secure and still have the clip on top.
  3. Plug the cable back into the modem, look which port you are plugging into.
  4. Plug the cable back into the LAN port on your computer.
  5. Ensure the Link light comes on next to the LAN port on the computer.
  6. Ensure the LAN port light corresponding to the port number the cable is plugged into the modem is on.
  7. Replace the LAN cable / LAN card in computer / Modem
All cables and lights are correct
  1. You computer setting may be wrong.
  2. Ping your modem’s IP address to ensure that your computer can communicate with the modem.
  3. Check your computer’s network setting that they are correct for the modem.
  4. Set your computer’s network setting to “Obtain IP address automatically” and “Obtain DNS address automatically”
Have you got available data
  1. Call the call centre to check your data balance.
  2. Top up if necessary.
Internet still not working.
Have your customer code on hand and call the National Call Centre for further assistance.

Guidelines

A speed test is designed to test the capacity of the connection from point A to point B. Things to consider when doing a speed test:

  • Any 1 point between points A and B will affect the result of the speed test, therefore the link from Point A to Point B is only as fast as the slowest link.
  • You internal connection will affect the speed test result as well. If you were to perform a speed test from your cell phone connected wirelessly with a weak internal signal, this poor signal will affect the speed test result.
  • The speed test will only show the available bandwidth on this link. eg. If you have a 5Mbps line capacity and the computers on the network are using 2Mbps of that 5Mbps, the speed test will only show line capacity of 3Mbps. Currenly being used 2Mbps plus 3Mbps of the speed test = 2 + 3 = 5Mbps. This is very similar to the plumbing in your home. If someone is showering and you test the water pressure, the pressure reading will be less than when no other taps are open in the house.
  • Use a speed test server as close as possible to your breakout point as possible. This will reduce the number of hops between you and the speed test server, lessening the chance of a slow link.
  • The capacity that the speed test server can test. If the speed test server is doing 20 speed test at the same time, all the speed tests will not show the true connection speed to the end point.

When doing a speed test:

    • Ensure no-one else is on the network at the same time. Switch off all the computers on the network, then perform a speed test from one computer.
    • Computer should be connected to the internal network via cable.
    • Use the http://jennyinternet.speedtest.net server to perform the speed test. This server is sitting at the Jenny Core where we break out to the internet. This will give a true indication of the speed through the Jenny towers and fibre connections to where the actual internet begins.
    • Jenny Internet cannot guarantee the bandwidth beyond the limits of the Jenny Internet infrastructure as these links are not managed by Jenny Internet.

How to perform the speed test:

Products

Marriam-Webster Dictionary defines:

Static:
showing little or no change, action, or progress

Public:
exposed to general view / of, relating to, or affecting all or most of the people of a country, state, etc.

IP:
Internet Protocol address

This tells us that it is an IP Address that does not change and is available to the General Internet.

What is it used for?

When customers have servers on their premises that need to be accessed from outside or they have a VPN that need connect 1 office to another, it makes their and our lives easier to manage their inbound traffic.

This will also allow them to have the full range of TCP/IP ports available for their inbound traffic.

We can also Whitelist their outbound email traffic to bypass our mail filter.

With this product, all their internet activity will reflect their Public IP address making them fully responsible for the reputation of this IP address. Should this IP address become blacklisted for whatever reason, it is solely due to the traffic coming from this customers network that has resulted in their assigned Public IP being blacklist.

Jenny Internet will assist to de-list this IP however the customer will need to resolve the issue on their network that has caused the IP to be blacklisted before we can get the Public IP de-listed.

Static Public IP vs Std Port Forwarding

The average wireless customer that has services with Jenny Internet connected to one of Jenny Internet’s towers. They get a Session IP from that tower. This is a Private IP address that is only accessible from within the borders of the Jenny Internet network.

This Private IP address can change from time to time as the session disconnect and reconnect.

When these customers access the internet, the internet will see their traffic coming from the network’s assigned IP address that they are connected to, eg.NISE network is assigned IP 154.126.208.6, normal customers on the NISE network will show the network’s IP address of 154.126.208.6. This means that all the customers on this network go out to the Internet via the same IP address.

For this customer to be-able to access services that are available on the inside of their network from the public internet, we need to create a path from the Jenny Core, through our tower infrastructure to their CPE and in turn to their internal device.

This is called port forwarding. There are only 65535 ports available on an IP address. This sounds like a lot, but certain protocols use certain ports. This becomes a problem when more than 1 customer needs to use the same port number.

Manage Data

There are three different ways you can top up data on your account.

  1. SMS
  2. The Jenny Website
  3. Contact the national callcenter

Option 1 : SMS

  1. Once you reach the notification % of your cap, you will recieve an sms from Jenny Internet. Stating they have used the notification % of your cap.
  2. To Topup, reply to the SMS stating the corresponding value of the amount of data you wish to topup your account with.
  3. You will recieve a notification that your topup was sucsessfull and you will be able to use the internet without the worry of running out of data.

 

Option 2 : Jenny Website

  1. You will need your account username and password to topup using www.Jenny.co.za, If you dont know your account username and password, contact the national callcenter on 086 145 3669
  2. Procceds to our website http://www.jenny.co.za ,and click on the top-up button on the top of the website.
  3. Fill in the details required (Your Username, Password and your Name)
  4. Select the required amount of data from the drop down box, select 'Add Top-Up'
  5. Your data will now be added to your account.

 

Option 3 : Contact Jenny Internet National Callcenter

  1. Call the Jenny Internet National Call Centre on 086 145 3669 / 087 985 3669
  2. Please have your username / name off account / customer code handy to make finding the relevant account quicker and easier.
  3. Request the Call Centre Agent to process a Topup on your account. Your name will be used as a reference for the Topup.
  4. Some companies require that authorisation be acquired from a Manager / Owner / Director. If this is the case in your company, please acquire this authorisation first and before calling the Call Centre.
  5. The Call Centre agent will add the topup to your relevant username.
  6. Your connection will briefly be reset to accept the changes.
  7. You will then be connected again.
  8. Please ask the Call Centre Agent about the other methods of doing “Self Topups”. (Options 1 and 2)

Jenny Internet provides clients a D.I.Y. way to check what their usage is. This is a very simple process and begins with the Jenny Internet Website.

Please follow the following simple steps:

  • Open your favourite Internet Browser program.
  • In the address bar at the top if the browser, remove the address that may be in there.
  • Type in that same location www.jenny.co.za
  • The Jenny Internet website will open up in front of you.
  • The the top of the page, you will see a few options as in the screen clip below:
  • Click on the “View Usage” option.
  • Enter your username and password in the fields provided and click “Show Usage”

    Usernames are in the format of 1234@jenny.co.za, 1234@jennyw.co.za.

    If you do not know your username and password, please contact the Jenny Internet National Call Centre. They will be able to assist you with this information. Please have your account number or customer code handy before calling in. You may also email your request to support@jenny.co.za
  • The very next page will show you your data usage

Different services will appear differently. This page will show all relevant information regarding your service.

Should you have any further enquiries, please don’t hesitate to contact the Jenny Internet National Call Centre on 086 145 3669 or email your request to support@jenny.co.za.

 

Products

What is the cloud PBX.

  • In today’s internet terms, Cloud means – “ In the internet” or “Service hosted off site, in internet.
  • PBX stands for “Private Branch Exchange”

Old School

Conventionally, a company’s PBX is box that is mounted on the wall inside the building of a company. All the telephone lines come into this PBX box. All the company’s employee’s telephones get connected to this PBX box as well.

The PBX manages all the call routing, barring, pin codes, voicemails and many other services that may be available on that model PBX.

These PBX’s are pieces of hardware specifically designed with with certain feature and restrictions. eg.

    • If you had a PBX that was 5 years old and now there is a feature on new PBX’s that you would like to make use of, you would need to replace the PBX hardware with a whole new unit that has that capability.
    • If you wanted to add an extension to the PBX for a new staff member, you would need to call the PBX technician out to run a new cable and program the PBX to get this new extension working.

New ERA.

The Cloud PBX is taking the word “decentralisation” to the max. This is taking the PBX out from the restriction of the building of the company to the greater internet. The PBX services are loaded on a server on the internet. The software that runs the PBX services is constantly upgraded and therefore new features and functions become available with these upgrades at no cost to the client.

In order to utilize the Cloud PBX service, a clean and stable internet connection is required. This Cloud PBX can be used at any site with a clean and stable internet connection. This breaks down the barrier of connecting multiple branches together with their telephone system.

Advantages for Companies with branches:

    • Each branch can connect to one Cloud PBX
    • Each branch can have their of extension number range
    • Calls can be transferred from Branch to branch.
    • 1 Receptionist for all branches.
    • Have an extension at the bosses house. (so you can get hold of him/her even when they at home and their cell is off)

Available Features most used:

    • Time Conditions
    • IVR
    • DID
    • Call Recording
    • Pin Codes
    • Voice Mail
    • Call Forwarding when no answer (even to a cell number)
    • Ring Groups / Call Queueing

There are other features that are available. Please can the call centre to enquire about a specific feature that you may like to use.

What do you need for Cloud PBX to work for you:

    • Clean and stable Internet connection
    • Cloud PBX subscription with Jenny Internet for the amount of Extensions that you require
    • VoIP subscription with Jenny Internet, depending on the number of lines required determines the number of voip subscriptions.
    • Each extension handset must be a SIP / VoIP capable device with the G729 codec embedded.
    • Internal network infrastructure. The handsets connect to the internet via your internal network cable infrastructure the same way your computers do.

For pricing please see the link to the Jenny Website http://www.jenny.co.za/cloud-pbx

For any other information, please feel free to contact the Call Centre Sales team on 086 145 3669 or email sales@jennyinternet.co.za. You can also send your enquiry from the Jenny Internet Website http://www.jenny.co.za/contact-us.

Marriam-Webster Dictionary defines:

Static:
showing little or no change, action, or progress

Public:
exposed to general view / of, relating to, or affecting all or most of the people of a country, state, etc.

IP:
Internet Protocol address

This tells us that it is an IP Address that does not change and is available to the General Internet.

What is it used for?

When customers have servers on their premises that need to be accessed from outside or they have a VPN that need connect 1 office to another, it makes their and our lives easier to manage their inbound traffic.

This will also allow them to have the full range of TCP/IP ports available for their inbound traffic.

We can also Whitelist their outbound email traffic to bypass our mail filter.

With this product, all their internet activity will reflect their Public IP address making them fully responsible for the reputation of this IP address. Should this IP address become blacklisted for whatever reason, it is solely due to the traffic coming from this customers network that has resulted in their assigned Public IP being blacklist.

Jenny Internet will assist to de-list this IP however the customer will need to resolve the issue on their network that has caused the IP to be blacklisted before we can get the Public IP de-listed.

Static Public IP vs Std Port Forwarding

The average wireless customer that has services with Jenny Internet connected to one of Jenny Internet’s towers. They get a Session IP from that tower. This is a Private IP address that is only accessible from within the borders of the Jenny Internet network.

This Private IP address can change from time to time as the session disconnect and reconnect.

When these customers access the internet, the internet will see their traffic coming from the network’s assigned IP address that they are connected to, eg.NISE network is assigned IP 154.126.208.6, normal customers on the NISE network will show the network’s IP address of 154.126.208.6. This means that all the customers on this network go out to the Internet via the same IP address.

For this customer to be-able to access services that are available on the inside of their network from the public internet, we need to create a path from the Jenny Core, through our tower infrastructure to their CPE and in turn to their internal device.

This is called port forwarding. There are only 65535 ports available on an IP address. This sounds like a lot, but certain protocols use certain ports. This becomes a problem when more than 1 customer needs to use the same port number.

Email

There are two parts in adding a signature to Windows Live Mail :

Part A: Creating the HTML signature source file.

Part B: Linking the source file to your email signature.

Preparation:

  • Create a “Sig” folder in “Local Disk C:”
  • Copy the image file that you are going to use in the signature into this folder.
  • Rename this image file to “sig.jpg”

Part A: Creating the HTML signature source file.

  • Open up your email program.
  • From the File menu, click New and then Mail Message.

 

  • The New Message window opens.
  • From the Insert menu, select Single Photo…
  • Navigate to the “C:\Sig” folder where you placed the image file you wish to insert.

  • Click the image file, then the Open button. Your image should show in the New Message window.
  • Optionally, you may add text.
  • From the File menu, select Save As File…

  • Navigate to the “C:\Sig” folder
  • Type your File name and select HTML as the file type. Click the Save button

  • Close the New Message window that is open.

Part B

We need to edit the signature file to correct the path of the image file by doing the following:

    • Open Windows Explorer
    • Navigate to the “C:\Sig” folder
    • Right click on the signature file you saved earlier, eg. Signature.htm
    • Open the “Open With” Menu and click on “Notepad”

    • Look in the text for “src=”cid:[some random text]”” as in the image below:

    • Replace all the text within the “ “ with the following “c:\Sig\Sig.jpg” as below:

    • Click the File menu option, then click on Save.

Now that the file with your image and text is saved and corrected, you need to point your email program to it.

  • In your Windows Live main window, Click File menu, open the Options item, Mail….

  • Click the Signatures tab.
  • In the Signatures section, click the New button.
  • In the Edit Signature section, select the radio button for File.
  • Click the Browse… button.
  • Navigate to the HTML file you just created. You may need to change the file types list to HTML Files.
  • Highlight your file and click Open.

  • Check the box for “Add signature to all outgoing messages” at the top of this window.
  • Click OK.

If now open a new message, you should see your signature in the new email.

If you still don’t see your image, you may need to go to File > Options > Safety Options… > Security Tab > Download Images section and uncheck Block Images.

Now you can start a new mail and you should see the image and signature display.

Jenny Internet Call Centre can help you will all your e-mail troubleshooting provided your e-mail / domain account is hosted with us or you have all your e-mail settings from your e-mail service provider, eg. Telkom, MWeb, etc.
 

Settings needed to correctly setup your e-mail account:

  1. E-mail address, eg. support@jenny.co.za.
  2. Incoming mail server address (POP/3), eg. mail.jenny.co.za
  3. Outgoing mail server address (SMTP), eg. smtp.jenny.co.za
  4. Username, this is most times the same as your e-mail address.
  5. Password, this is usually given to you at the time of your signing up for the e-mail account. If your e-mail is hosted with Jenny Internet, we can give you your password or change it for you to whatever password you would like. If your e-mail is not hosted with Jenny Internet, you will need to call your e-mail service provider to get or reset your password.
  6. Outgoing Authentication Settings, you must know if your e-mail service provider requires a username and password for you to send e-mail through their servers. eg, YES / NO, SMTP Username and Password.
  7. Port Number, these are number that are inserted to change the listening ports that your servers would listen on to receive or send email, eg. POP: 110, SMTP: 25 / 587 / 465

Jenny Internet mail servers are in most cases setup with the following credentials:

 
Username = Full email address eg. support@jenny.co.za.
Domainname = the part after the “@” in your e-mail address eg. support@jenny.co.za, domain name = jenny.co.za
Incoming Mail Server / Port # = mail.domainname / 110
Outgoing Mail Server / Port # = smtp.domainname / 587
Outgoing Mail Server requires authentication = Yes, same username and password as incoming.
 
In your e-mail program you will need to use all your correct e-mail credentials. Each e-mail program is different from one another but all require the same information at the end of the day.
 

Popular e-mail programs are as follows:

  • Outlook Express (came built-in with Windows XP)
  • Microsoft Outlook (comes with some MS Office packages, 2003, 2007, 2010, 2013). MS Outlook versions differ from each other.
  • Windows Live Mail (freely downloadable from the Microsoft website as part of the Microsoft Live Essential Package)
  • Mozilla Thunderbird. (family of the Firefox Web Browser, Free to download. Setup different from the Microsoft products)
  • Apple MAC’s e-mail program is simply called “Mail”
Each mail program has a different looking screen is which you need to insert your mail account credentials. You will need to learn your e-mail program or find a friendly tutorial on the web.
If your e-mail is not hosted with Jenny Internet but your internet connection is with  and you are battling to send, we can assist with an account for outgoing mail.
  1. Open Outlook Express: Start / All Programs / Outlook Express
  2. If you don’t already have an e-mail setup in outlook express it will start-up with the Wizard. We are going to follow the wizard in this example.
  3. At the 1st screen, type in your name. This is the name that you would like to appear in the recipient of your mail’s inbox. What you insert here has no bearing on where or not your mail will work or not. {NEXT}
  4. The next screen you will type in your correct e-mail address as given to you from Jenny Internet or your e-mail service provider. {NEXT}
  5. Select your server type. POP3 or IMAP. We use POP3 for most customers. Type in your Incoming mail server and outgoing mail server addresses in the correct spaces. {NEXT}
  6. On the following screen you need to enter your correct account name, also known as your username, as said before, usually your complete e-mail address. Then enter your correct e-mail password in the space provided. {NEXT}
  7. Next Screen Click {FINISH}
  8. You are however not finished yet. If you get the import wizard that opens, just close it.
  9. At the Outlook express screen where you see the folders on the left, on the Menu Bar, click Tools, then Accounts.
  10. Click on the Mail Tab at the top of the next window that opens.
  11. Double click on the e-mail account you would like to modify.
  12. Click on the Servers tab.
  13. Check the box at the bottom of the servers tab the says My server requires authentication”. Click the Settings button to the right of that option.
  14. Ensure that “Use same setting as my “incoming mail server” is selected. If you were provided with a different outgoing username and password as the incoming, select “log on using” and enter the outgoing username and password in the relevant fields. {OK}
  15. Back the mail account properties screen, select the Advanced tab.
  16. Change the Outgoing mail (SMTP) port number to 587.
  17. If you would like your mail to remain on the server for a time period or for another computer to download the same mail, check the box “leave a copy of messages on server”. Then check the box “Remove from server after” and select the number of days.
  18. Click {OK} and then {Close}
  19. Send an e-mail to yourself to check that you can both send and receive mail.
  20. If you still getting errors or can’t receive or send mail, ensure your internet is working by opening your favourite web browser and open any website. If the web page doesn’t open, Troubleshoot your internet. If the internet is working, please review all the settings that you entered.
  21. If you are still experiencing problems, please call the National Call Centre.
 

Examples of the screens you will encounter are:

 
 
 
 
 
 
 

As with any operating system upgrade, things can and usually do go wrong. In some cases the entire upgrade is a total failure and in other cases, a few things that worked before no longer work.

With the recent Windows 10 rollout, we have come across an issue with previously installed Office 2013 – Outlook. This problems shows up in the form of Emails will not send out or Outlook gives errors when opening.

To fix these problems, please action the following on the computer experiencing the problem:

  1. Click on the Start Button and type “cmd”
  2. “Command Prompt” will appear at the top of the start menu, Right click on this and click on “Run as Administrator”
  3. You will be asked to confirm that you wish to run this as Administrator, Select “Yes”.
  4. In the command line window that appears, type “sfc /scannow”, press enter

  1. This will start the process to check all the system files and fix any problems that it may encounter.
  2. Once this is complete, Restart your computer.
  3. Mail sending should be working.

This has been testing on various computers to find that it worked on all of them, however, your specific problem could be different at its core and this solution may not work for you.

Ultimately, your closest computer technician should be contacted to assist for and localised computers.

 

 

General Information

FaxOut

Jenny FaxOut - How does it work

Guidelines

A speed test is designed to test the capacity of the connection from point A to point B. Things to consider when doing a speed test:

  • Any 1 point between points A and B will affect the result of the speed test, therefore the link from Point A to Point B is only as fast as the slowest link.
  • You internal connection will affect the speed test result as well. If you were to perform a speed test from your cell phone connected wirelessly with a weak internal signal, this poor signal will affect the speed test result.
  • The speed test will only show the available bandwidth on this link. eg. If you have a 5Mbps line capacity and the computers on the network are using 2Mbps of that 5Mbps, the speed test will only show line capacity of 3Mbps. Currenly being used 2Mbps plus 3Mbps of the speed test = 2 + 3 = 5Mbps. This is very similar to the plumbing in your home. If someone is showering and you test the water pressure, the pressure reading will be less than when no other taps are open in the house.
  • Use a speed test server as close as possible to your breakout point as possible. This will reduce the number of hops between you and the speed test server, lessening the chance of a slow link.
  • The capacity that the speed test server can test. If the speed test server is doing 20 speed test at the same time, all the speed tests will not show the true connection speed to the end point.

When doing a speed test:

    • Ensure no-one else is on the network at the same time. Switch off all the computers on the network, then perform a speed test from one computer.
    • Computer should be connected to the internal network via cable.
    • Use the http://jennyinternet.speedtest.net server to perform the speed test. This server is sitting at the Jenny Core where we break out to the internet. This will give a true indication of the speed through the Jenny towers and fibre connections to where the actual internet begins.
    • Jenny Internet cannot guarantee the bandwidth beyond the limits of the Jenny Internet infrastructure as these links are not managed by Jenny Internet.

How to perform the speed test:

Guidelines

A speed test is designed to test the capacity of the connection from point A to point B. Things to consider when doing a speed test:

  • Any 1 point between points A and B will affect the result of the speed test, therefore the link from Point A to Point B is only as fast as the slowest link.
  • You internal connection will affect the speed test result as well. If you were to perform a speed test from your cell phone connected wirelessly with a weak internal signal, this poor signal will affect the speed test result.
  • The speed test will only show the available bandwidth on this link. eg. If you have a 5Mbps line capacity and the computers on the network are using 2Mbps of that 5Mbps, the speed test will only show line capacity of 3Mbps. Currenly being used 2Mbps plus 3Mbps of the speed test = 2 + 3 = 5Mbps. This is very similar to the plumbing in your home. If someone is showering and you test the water pressure, the pressure reading will be less than when no other taps are open in the house.
  • Use a speed test server as close as possible to your breakout point as possible. This will reduce the number of hops between you and the speed test server, lessening the chance of a slow link.
  • The capacity that the speed test server can test. If the speed test server is doing 20 speed test at the same time, all the speed tests will not show the true connection speed to the end point.

When doing a speed test:

    • Ensure no-one else is on the network at the same time. Switch off all the computers on the network, then perform a speed test from one computer.
    • Computer should be connected to the internal network via cable.
    • Use the http://jennyinternet.speedtest.net server to perform the speed test. This server is sitting at the Jenny Core where we break out to the internet. This will give a true indication of the speed through the Jenny towers and fibre connections to where the actual internet begins.
    • Jenny Internet cannot guarantee the bandwidth beyond the limits of the Jenny Internet infrastructure as these links are not managed by Jenny Internet.

How to perform the speed test:

How to

Jenny Easy Site. How to Login and start creating your own customised website.

Please watch the video to see how to log into the Easy Site control panel and start creating your own site.

Easy Site login howto

VoIP Phones

This tutorial is to assist you in programing the Siemens Gigaset A510IP and will therefore not help entirely to program other phone makes or models, although the principles and settings remain the same and should be entered in your phone in the correct places on the make and model you are configuring.

Information you will require to successfully configure any VoIP phone:

VoIP Server address: voip.jennyv.co.za

VoIP account username: get this from the Jenny Internet Call Centre or DFE

VoIP account password: get this from the Jenny Internet Call Centre or DFE

Ensure your computer is on the same network as the phone and configured in the same IP range as the phone. The phone is by default set to DHCP so will automatically get an IP from the DHCP server. If you configure your computer to automatically acquire IP and DNS, you will get an IP in the same range as the phone.

To get the IP address of the phone, use one of the associated handsets and go through the menu’s as follows:

> Press Menu

> Look for Settings

> Look for System

> Look for Local Network

> You will see the IP address e.g. 192.168.1.224

Place the ip address into the address bar of your web browser.

Default Pin is 0000 and press OK to log in. Once logged in you will see 2 options Settings and Status.

Click on Settings and then on Network and you will see IP Configuration, here you can either set the base station to DHCP (Obtain an IP automatically) or a Static (Fixed) IP address and then click Set to save. If you wish to the the IP as static, ensure that you know the correct settings and enter them correctly. Entering the incorrect setting here will result in you not being able to access the phone web setup and the VoIP (SIP) accounts not able to register.

If you change the IP address, the base will reboot and you need to access the phone web setup through the new IP address.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Once the IP configuration is set click on Telephony and then on Connections.

This show all the SIP connections that are available. If this is a new (unconfigured) phone only Gigaset.net wll be enabled. The other entries will show “Not Configured”. Untick the Active box for the Gigaset.net entry as this does not get used.

Check the box that says IP1 and click Edit the click the “Show advanced settings” button. The following screenshot is populated with the correct information for you ease of configuration:

Once you click set, you will return to the “Overview of Connections” page. The status of IP1 should read “Registered”. If it reads “Not Registered”, wait 10 seconds and refresh the page by clicking on the “Connections” menu item on the left.

Once the SIP account has registered, it should look like this:

You can now make and receive calls on the Jenny VoIP number however there are a few other items that need to be checked and changed.

Setting the correct Audio Codec

Under the “Telephony” menu item, click on “Audio” then click on the “Show advanced settings” button. Ensure all the SIP accounts codecs are as follows:

Our servers use a few different codecs but work best with the G729 codec.

Once all the accounts are set this way, click the set button.

Setting Number Assignment:

Number assignment is used when there are multiple SIP account and multiple associated handsets. You can set different SIP account to ring on certain handsets only and you can set which handset will use which SIP account to dial out with.

Unless the client has a fixed line connected to the base station, please select no for “Alternative Connection” as follows:

Call Divert Options

Please note that the “Call Divert” options on this Web Setup page and the Handset does not work on the Jenny VoIP network and must be done manually from the handset by dialing the following:

To Activate Call Divert:

    • Dial: *21*[number to divert to] {Press dial button}

To Deactivate Call Divert:

    • Dial: #21# {Press dial button}

There are the fundamental setting to get the VoIP account working correctly.

Happy Calling.

VoIP

 
The Jenny VoIP system relies on the Internet to function. Without an internet connection, your VoIP phones will not be able to connect to our servers and therefore will not be able to function.
 
A bad internet connection will also cause VoIP quality issues. A busy connection, or a connection with high latency will cause VoIP quality issues. If you are using Jenny Wireless Internet, the signal strength between your CPE and the tower will also affect the VoIP quality.
 

VoIP Devices:

There are many VoIP devices that can be used with our VoIP service. The common devices that we use are Siemens Gigaset, Snom and Fanvil.
 
Companies that require a switchboard often use FreePBX or Elastix as their switchboard software on a computer that acts as the brains of the switchboard.
 
Other options are devices that convert the VoIP lines into analogue signals. These are used to add VoIP lines to an older analogue switchboard system. Devices used in these cases are Grandstream, LinkSys and Patton devices.
 
These systems can get quite complicated but the basic troubleshooting steps still apply to resolve basic issues.
 

Troubleshooting steps for VoIP

 
 
Problem
Possible Problem / Solution
Phone unable to Register with the server.
  1. Is your internet working? Open a web page on your computer that is connected to the same network as your VoIP phone.
  2. Troubleshoot your Internet connection if necessary.
  3. Check LAN cables from the back of the phone / device (if you are using a cordless phone, do this on the base station of the phone) to your network. Ensure the cables are securely connected at both locations
  4. Unplug the power of your router / CPE, count to 10, plug the power back in.
  5. Unplug the power from the phone, count to 10, plug the power back in.
VoIP phones still not working
Have your customer code on hand and call the National Call Centre for further assistance.
 

Products

Marriam-Webster Dictionary defines:

Static:
showing little or no change, action, or progress

Public:
exposed to general view / of, relating to, or affecting all or most of the people of a country, state, etc.

IP:
Internet Protocol address

This tells us that it is an IP Address that does not change and is available to the General Internet.

What is it used for?

When customers have servers on their premises that need to be accessed from outside or they have a VPN that need connect 1 office to another, it makes their and our lives easier to manage their inbound traffic.

This will also allow them to have the full range of TCP/IP ports available for their inbound traffic.

We can also Whitelist their outbound email traffic to bypass our mail filter.

With this product, all their internet activity will reflect their Public IP address making them fully responsible for the reputation of this IP address. Should this IP address become blacklisted for whatever reason, it is solely due to the traffic coming from this customers network that has resulted in their assigned Public IP being blacklist.

Jenny Internet will assist to de-list this IP however the customer will need to resolve the issue on their network that has caused the IP to be blacklisted before we can get the Public IP de-listed.

Static Public IP vs Std Port Forwarding

The average wireless customer that has services with Jenny Internet connected to one of Jenny Internet’s towers. They get a Session IP from that tower. This is a Private IP address that is only accessible from within the borders of the Jenny Internet network.

This Private IP address can change from time to time as the session disconnect and reconnect.

When these customers access the internet, the internet will see their traffic coming from the network’s assigned IP address that they are connected to, eg.NISE network is assigned IP 154.126.208.6, normal customers on the NISE network will show the network’s IP address of 154.126.208.6. This means that all the customers on this network go out to the Internet via the same IP address.

For this customer to be-able to access services that are available on the inside of their network from the public internet, we need to create a path from the Jenny Core, through our tower infrastructure to their CPE and in turn to their internal device.

This is called port forwarding. There are only 65535 ports available on an IP address. This sounds like a lot, but certain protocols use certain ports. This becomes a problem when more than 1 customer needs to use the same port number.

Summary

VoIP stands for Voice Over Internet Protocol.

Jenny VoIP allows you to make telephone call across an internet connection. No fixed Telkom lines necessary.

Jenny Internet manages their own VoIP server that is housed at Teraco Data Centre. All calls that are made and are receive to Jenny VoIP numbers go through this server.

How It Works:

Jenny Internet supplies the client with a VoIP account. This account is linked to a VoIP bundle that can be chosen by the client and range from R 50.00 to R15000.00.

This VoIP account consists of the VoIP username, password and the all important telephone number.

A digital VoIP phone is required to make use of the VoIP account. These VoIP phones are connected to a network where internet is available either via LAN cable or WiFi depending on the phone purchased.

The phone will receive network setting from the network, provided this function is setup on the network else these network setting would need to be programmed manually via the menu system on the phone.

The username and password is then programmed into the phone using either menu’s on the phone or via the phone’s web interface. With-in this programming you would also need to enter the Jenny Internet’s VoIP server’s address: voip.jennyme.co.za.

The phone will then initiate the connection to the Jenny VoIP server and calls can be made and received via the allocated number.

VoIP Prioritised on Jenny Internet Wireless Infrastructure

Jenny Internet has prioritised VoIP traffic on our wireless infrastructure to ensure the best voice quality possible. This means that should a customer only have a 1Mbps internet service and the users on the network are using the full 1Mbps of internet bandwidth, we will allow the VoIP traffic to exceed the service bandwidth limit.

This is only done on the Jenny Internet Wireless network as we can control traffic on our network. This cannot be achieved on an ADSL connection as we cannot control traffic on ADSL and the bandwidth is limited by the ADSL line speed.

VoIP Requirements

VoIP requires a very stable and clean internet connection to function correctly but does not need huge bandwidth to function correctly, however if there is also not enough bandwidth for the VoIP traffic, there will be break-ups and distortion in the voice quality.

VoIP quality issues on a Jenny Wireless connection can be caused by the following:

    • Bad Signal Strength
    • Low signal CCQ’s (Signal Quality)
    • Insufficient bandwidth

These are not only applicable for the link from the client to the tower the client connects to but also all the back hauls to the fibre that connects the network to Teraco. If there is packet loss or high latency on the Fibre, this will also cause VoIP quality issues.

The biggest problem with using voip on an ADSL connection is congestion and latency causing the VoIP traffic to be adversely affected.

VoIP quality issues on a Jenny Wireless connection can be caused by the following:

  • Noisy line
  • High internet traffic on the ADSL connection
  • Slow internet package
  • High Latency on the Internet Connection

 

The biggest problem with VoIP not working is that the internet is not offline. VoIP will only work if there is an internet connection.

Guidelines|How to

VoIP Phone Setup

  • The steps below is only a basic set-up
  • The step below will be shown how to register a VoIP phone on a Hosted PBX
  • If setting up a VoIP phone that is not connected to a Hosted PBX replace the user name with XXXXjennyv (VoIP Account Name)
  • Jenny VoIP server address is : voip.jennyv.co.za
  • Before you start to setup the VoIP phone you will need to have the VoIP Account username/password and the VoIP phone IP address.
  • If you don't have the VoIP phone IP address u can trace it via MAC Address as LAST resort
  • Its always better to set the VoIP phones on Static IP if possible, remember to exclude the IP Address on the DHCP server
  • Enter the VoIP phone IP Address onto your web browser ie. http://192.168.....
  • You will then have the VoIP phone Web Interface and are ready to program the phone

Phone MAC Address

  • Snom : 00:04:...
  • Fanvil : 0C:38:...
  • Gigaset : 7C:2F:...
  • Yealink : 00:15:..

Snom Web Interface

  • Default username : none
  • Default password : none

Snom SIP Setup

  • On the left hand site select = Identity-1
  • Enter the following detail
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Account = Hosted PBX extension number or Jenny VoIP Account name
  • Password = Account password
  • Registar = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Outbound Proxy = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Authentication Username = Hosted PBX extension number or Jenny VoIP Account Name
1_Snom-SIP.PNG

Snom G729 Setup

  • On the top menu of the screen select RTP
  • Remove all the available codec's and only enter/select G729
3_Snom-G729.PNG

Snom Network Setup

  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
2_Snom-Network.PNG
Snom Completion
You are done, test incoming/outgoing calls.
 

Fanvil Web interface

  • Default username : admin
  • Default password : admin

Fanvil SIP Setup

  • On the left hand site select = Line
  • Enter the following detail
  • Username = Hosted PBX extension number or Jenny VoIP Account name
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Authentication Name = Hosted PBX extension number or Jenny VoIP Account Name
  • Authentication Password = Account password
  • SIP Proxy Server Address = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Select Activate
4_Fanvil-SIP.PNG
 

Fanvil G727 Setup

  • Select = Codecs Setting
  • Remove all codec's from "Enabled Codecs" and leave G729
  • Select = Apply
6_Fanvil-G729.PNG
Fanvil Network Setup
  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
5_Fanvil-Network.PNG
 

Fanvil Completion

You are done, test incoming/outgoing calls

 

Gigaset Web Interface

  • Defaulty PIN : 0000
Gigaset SIP Setup
  • On the top of the screen select = Settings
  • On the Left of the screen select = Connections
  • You will notice None Active Connections
  • Select the first one and select = Edit
8_Gigaset-SIP-1.PNG
  • Enter the following detail
  • Connection name or number = Hosted PBX extension number or Jenny VoIP Account name
  • Authentication name = Hosted PBX extension number or Jenny VoIP Account name
  • Authentication password = Account password
  • Username = Hosted PBX extension number or Jenny VoIP Account Name
  • Display Name = This is what will be displayed on the VoIP Phone screen
9_Gigaset-SIP-2.PNG
  • At the bottom of the screen select "Show advanced setting"
  • Domain = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Proxy server address = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
  • Registration server = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
10_Gigaset-SIP-3.PNG
 

Gigaset G729 Setup

  • On the left hand side select = Audio
  • Remove all codec's from "Selected Codecs" and leave G729
  • Select = Apply
11_Gigaset-G729.PNG
Gigaset Incoming/Outgoing Setup
  • On the left select = Number Assignment
  • This is to specify on what connection/trunk the incoming/outgoing calls will be made
12_Gigaset-NumberAssignment.PNG
 

Gigaset Network Setup

  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
7_Gigaset-Network.PNG
Gigaset Completion
You are done, test incoming/outgoing calls
 

Yealink Web Interface

  • Default username : admin
  • Default password : admin

Yealink SIP Setup

  • On the top of the screen select = Account
  • On the left hand site select = Basic
  • Enter the following detail
  • Label = Hosted PBX extension number or Jenny VoIP Account name
  • Display Name = This is what will be displayed on the VoIP Phone screen
  • Register Name = Hosted PBX extension number or Jenny VoIP Account name
  • Password = Account password
  • SIP Server = Hosted PBX name or Jenny VoIP server if its a user with no Hosted PBX
13_Yealink-SIP.PNG
 

Yealink G729 Setup

  • On the left of the screen select = Codecs
  • Remove all codec's from "Enabled Codecs" and leave G729
  • Select = Apply
15_Yealink-G729.PNG
 

Yealink Network Setup

  • On top of the screen select = Network
  • Disable DHCP if possible and enter static IP Address
  • Enter Jenny DNS-1 IP : 154.126.201.2
  • Enter Jenny DNS-2 IP : 154.126.201.10
14_Yealink-Ntework.PNG
 

Yealink Completion

  • You are done, test incoming/outgoing calls
 
--Heinrich Swanepoel 

About Jenny

Jenny Internet has a National Call Centre that will help you telephonically to try and resolve any trouble that you may be experiencing.

There is no cost to the telephonic support that we provide.

Should there be something wrong or faulty with your hardware or computer, Jenny Internet does not have technicians that are sent to site, you will need to contact your own friendly computer person to assist or the Jenny Dealer that did your installation.

Should you not know of a competent computer person, we can recommend one from our extensive dealer network for you to use.

The costs incurred using any 3rd party  computer person will need to be negotiated with that computer person.

Wireless

The Jenny Wireless system consists of a few main parts:

 

The CPE (Antenna, radio, aerial) outside on the roof.

Looks similar to the picture above. This is connected to the POE port on the power supply.

The POE power supply box (POE).

This supplies power the CPE over the data cable together with the data.

 

Before calling the Jenny call centre, please perform the following steps:

  1. Ensure that the POE has power and the light(s) is/are on
  2. Ensure that the cable coming into the building from the CPE is connected firmly to the POE port on the POE box.
  3. Ensure that the cable coming from your computer is connected firmly to the LAN port on the POE box.
  4. Ensure that the cable coming from the LAN port on the POE box is firmly connected to the LAN port on your computer / network switch and the light is on on the LAN port of the computer or network switch.
  5. Remove the power cable from the POE box, wait 10 seconds and plug the power cable back into the POE box. This will restart the CPE and re-initialize the connection to the towers that supply you with your internet.
  6. Ensure that your computer is getting the correct IP address and Default Gateway.
  7. Wait about 30 seconds for the CPE to start up completely then open a web site on your computer to see if your connection is now working.
  8. If not, please contact the call centre for further assistance and information.
 

Guidelines|Manage Data

Jenny Internet Prepaid Data Service Renew.

Jenny Internet supplies customers with a Pre-paid data service. This service needs to be renewed every month. This is specifically designed for clients that don't necessarily need to purely month to month type service. They can activate it and pay for it as and when they need it.

This Pre-paid data service is not to be confused with the Pre-paid data top-up, although they can be purchase similarly, through the Account Action Required splash screen you would receive when your pre-paid data is used up or your pre-paid service has expired.

In this topic, we will cover the renewing of your Pre-paid data service.

When do I need to renew my prepaid data service

The Standard Jenny Internet Pre-paid data service expires on the last day of each month, even if it has been activated within the month. With in in mind, you will need to activate your Jenny Internet Pre-Paid data service on the 1st day of each month. This is done through the Account Action Required page you will receive on the 1st of each month. We will cover this process in this tutorial.

You will, however be-able to pay for and activate your next months pre-paid data service soon.

How do I renew my pre-paid data service on the 1st of each month?

On the first day of the month, your Pre-paid data service would need to be renewed, so the first time you attempt to access the internet on the 1st day of the month, you will the following page:

Click on the "Click to Manually Redirect" link to take you to the next page. This page will tell you what action is required. The next page would look like this:

This indicates that the account has expired and shows the Customer Name, Customer code and the username for the account that needs renewal.

To renew the account, click on the "Click here to purchase a service" link to take you to the next page which will look like this:

On this page you can select the prepaid service that you wish to activate for the period specified below the list.

Select the Prepaid service you wish to purchase and click the "Purchase Prepaid Service" button. This will take you to the following page:

This shows a summary of what you have selected. Click on the "Click to Pay" link to take you to the next page where you can select your method of payment:

  • Pay via EFT will allow you to pay for your transaction via EFT. This will take you to the Payment gateway, allow you to log in with your internet banking username and password to complete the transaction.
  • Pay with Credit Card will allow you to pay for your transaction via you Credit Card. You will be asked for your card details.
  • Pay with Credits will you to use the credits that are currently available on you debtors account. This option will only apear if you have sufficient credits available to conclude the transaction.

Select your method of payment by clicking on the associated button and following the on screen instruction to conclude the transaction.

As stated before, soon you will be able to purchase your next months pre-paid data service to ensure an un-interupted internet service.

Guidelines

A speed test is designed to test the capacity of the connection from point A to point B. Things to consider when doing a speed test:

  • Any 1 point between points A and B will affect the result of the speed test, therefore the link from Point A to Point B is only as fast as the slowest link.
  • You internal connection will affect the speed test result as well. If you were to perform a speed test from your cell phone connected wirelessly with a weak internal signal, this poor signal will affect the speed test result.
  • The speed test will only show the available bandwidth on this link. eg. If you have a 5Mbps line capacity and the computers on the network are using 2Mbps of that 5Mbps, the speed test will only show line capacity of 3Mbps. Currenly being used 2Mbps plus 3Mbps of the speed test = 2 + 3 = 5Mbps. This is very similar to the plumbing in your home. If someone is showering and you test the water pressure, the pressure reading will be less than when no other taps are open in the house.
  • Use a speed test server as close as possible to your breakout point as possible. This will reduce the number of hops between you and the speed test server, lessening the chance of a slow link.
  • The capacity that the speed test server can test. If the speed test server is doing 20 speed test at the same time, all the speed tests will not show the true connection speed to the end point.

When doing a speed test:

    • Ensure no-one else is on the network at the same time. Switch off all the computers on the network, then perform a speed test from one computer.
    • Computer should be connected to the internal network via cable.
    • Use the http://jennyinternet.speedtest.net server to perform the speed test. This server is sitting at the Jenny Core where we break out to the internet. This will give a true indication of the speed through the Jenny towers and fibre connections to where the actual internet begins.
    • Jenny Internet cannot guarantee the bandwidth beyond the limits of the Jenny Internet infrastructure as these links are not managed by Jenny Internet.

How to perform the speed test:

Products

Marriam-Webster Dictionary defines:

Static:
showing little or no change, action, or progress

Public:
exposed to general view / of, relating to, or affecting all or most of the people of a country, state, etc.

IP:
Internet Protocol address

This tells us that it is an IP Address that does not change and is available to the General Internet.

What is it used for?

When customers have servers on their premises that need to be accessed from outside or they have a VPN that need connect 1 office to another, it makes their and our lives easier to manage their inbound traffic.

This will also allow them to have the full range of TCP/IP ports available for their inbound traffic.

We can also Whitelist their outbound email traffic to bypass our mail filter.

With this product, all their internet activity will reflect their Public IP address making them fully responsible for the reputation of this IP address. Should this IP address become blacklisted for whatever reason, it is solely due to the traffic coming from this customers network that has resulted in their assigned Public IP being blacklist.

Jenny Internet will assist to de-list this IP however the customer will need to resolve the issue on their network that has caused the IP to be blacklisted before we can get the Public IP de-listed.

Static Public IP vs Std Port Forwarding

The average wireless customer that has services with Jenny Internet connected to one of Jenny Internet’s towers. They get a Session IP from that tower. This is a Private IP address that is only accessible from within the borders of the Jenny Internet network.

This Private IP address can change from time to time as the session disconnect and reconnect.

When these customers access the internet, the internet will see their traffic coming from the network’s assigned IP address that they are connected to, eg.NISE network is assigned IP 154.126.208.6, normal customers on the NISE network will show the network’s IP address of 154.126.208.6. This means that all the customers on this network go out to the Internet via the same IP address.

For this customer to be-able to access services that are available on the inside of their network from the public internet, we need to create a path from the Jenny Core, through our tower infrastructure to their CPE and in turn to their internal device.

This is called port forwarding. There are only 65535 ports available on an IP address. This sounds like a lot, but certain protocols use certain ports. This becomes a problem when more than 1 customer needs to use the same port number.

Manage Data

There are three different ways you can top up data on your account.

  1. SMS
  2. The Jenny Website
  3. Contact the national callcenter

Option 1 : SMS

  1. Once you reach the notification % of your cap, you will recieve an sms from Jenny Internet. Stating they have used the notification % of your cap.
  2. To Topup, reply to the SMS stating the corresponding value of the amount of data you wish to topup your account with.
  3. You will recieve a notification that your topup was sucsessfull and you will be able to use the internet without the worry of running out of data.

 

Option 2 : Jenny Website

  1. You will need your account username and password to topup using www.Jenny.co.za, If you dont know your account username and password, contact the national callcenter on 086 145 3669
  2. Procceds to our website http://www.jenny.co.za ,and click on the top-up button on the top of the website.
  3. Fill in the details required (Your Username, Password and your Name)
  4. Select the required amount of data from the drop down box, select 'Add Top-Up'
  5. Your data will now be added to your account.

 

Option 3 : Contact Jenny Internet National Callcenter

  1. Call the Jenny Internet National Call Centre on 086 145 3669 / 087 985 3669
  2. Please have your username / name off account / customer code handy to make finding the relevant account quicker and easier.
  3. Request the Call Centre Agent to process a Topup on your account. Your name will be used as a reference for the Topup.
  4. Some companies require that authorisation be acquired from a Manager / Owner / Director. If this is the case in your company, please acquire this authorisation first and before calling the Call Centre.
  5. The Call Centre agent will add the topup to your relevant username.
  6. Your connection will briefly be reset to accept the changes.
  7. You will then be connected again.
  8. Please ask the Call Centre Agent about the other methods of doing “Self Topups”. (Options 1 and 2)

Jenny Internet provides clients a D.I.Y. way to check what their usage is. This is a very simple process and begins with the Jenny Internet Website.

Please follow the following simple steps:

  • Open your favourite Internet Browser program.
  • In the address bar at the top if the browser, remove the address that may be in there.
  • Type in that same location www.jenny.co.za
  • The Jenny Internet website will open up in front of you.
  • The the top of the page, you will see a few options as in the screen clip below:
  • Click on the “View Usage” option.
  • Enter your username and password in the fields provided and click “Show Usage”

    Usernames are in the format of 1234@jenny.co.za, 1234@jennyw.co.za.

    If you do not know your username and password, please contact the Jenny Internet National Call Centre. They will be able to assist you with this information. Please have your account number or customer code handy before calling in. You may also email your request to support@jenny.co.za
  • The very next page will show you your data usage

Different services will appear differently. This page will show all relevant information regarding your service.

Should you have any further enquiries, please don’t hesitate to contact the Jenny Internet National Call Centre on 086 145 3669 or email your request to support@jenny.co.za.